Information we collect
When you shop, contact us, or join our email list, we may collect information you provide such as your name, email address, shipping and billing address, phone number, order details, and messages.
Our website may also receive basic technical information such as browser type, device type, pages visited, and approximate location. Payment information is handled by the payment provider used at checkout and is not stored directly by DayDream Candles.
How we use information
- Process and deliver orders.
- Provide customer service and respond to requests.
- Send order, shipping, and account communications.
- Send marketing messages when you choose to subscribe.
- Protect the website, prevent fraud, and improve the shopping experience.
- Meet legal, tax, and recordkeeping obligations.
We do not sell your personal information.
Service providers and retention
We may share information with service providers that help us host the website, process payments, fulfill orders, deliver email, prevent fraud, and operate the business. They may use the information only to provide those services or as required by law.
We retain information only as long as reasonably needed for the purposes described above, including legal, accounting, and dispute-resolution obligations.
Your choices and rights
You may unsubscribe from marketing emails at any time using the link in an email. Depending on where you live, you may have rights to request access, correction, or deletion of certain personal information.
To submit a privacy request, email hello@daydreamcandles.com. We may need to verify your identity before completing a request.
Children and updates
Our website is not directed to children under 13, and we do not knowingly collect their personal information. We may update this policy when our practices or legal obligations change. The updated date will appear at the top of this page.