Order processing
Our candles are prepared in small batches. Please allow 3–5 business days for your order to be processed before it ships. During launches, holidays, or high-volume periods, processing may take a little longer.
You’ll receive a shipping confirmation with tracking information once your package is on the way.
U.S. shipping
Shipping rates are calculated at checkout. Orders of $75 or more receive complimentary standard U.S. shipping after discounts and before taxes.
Carrier delivery dates are estimates and may be affected by weather, holidays, or other delays outside our control. Please double-check your delivery address before placing your order.
Returns
We accept return requests for unused, unburned candles in their original condition within 14 days of delivery. Customers are responsible for return shipping unless the item arrived damaged or incorrect.
Original shipping charges are nonrefundable. Digital downloads, personalized items, and gift cards are final sale.
To request a return, email hello@daydreamcandles.com with your order number before sending anything back.
Damaged or incorrect orders
Please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We’ll review the issue and make it right with an appropriate replacement or refund.
Never burn a candle in a cracked, chipped, or otherwise damaged vessel.